Microsoft Teams provides a rich environment with a wealth of apps and features, including a customizable user experience. Here are tips for making the most of Microsoft Teams.

In 1989, Robert Van Winkle (better known by his stage name, Vanilla Ice) gave the world some valuable advice –  “Stop. Collaborate and listen!”

He raised a valid point nearly 30 years ago that professionals are shifting the focus to today; listening is a critical component of collaboration. Listening is one of the primary steps in the communication process, and communication is the foundation of collaboration. Pretty deep insight for a decades-old pop culture song that wasn’t meant to provoke deep thought!

What the song did not focus on was how collaborations relate in today’s tech-savvy world – understandable since cellphones had extending antennae and weighed about four pounds in 1989. In 2018, the goal of any collaborative environment is to merge team members, conversations, and content in an easily accessible location. For example, the team behind Slack – the widely-used collaborative platform after which all other collaborative platforms are now modeled – took what they didn’t like about various solutions already on the market, made vast improvements and then married these improvements with what features they did like. The result was a freemium platform made available for everyone to enjoy. Millions of users later, Slack seems to be doing something right.

The team over at Microsoft agrees, which is why the buzz was in overdrive recently with the tech world in full gossip mode about hints that Microsoft was in talks to acquire Slack. No matter how little truth there may be to these rumors, the fact is Microsoft did not acquire Slack, and instead released their solution for an Internet-relay chat (IRC) program: Microsoft Teams.

You might say Microsoft did the same thing Slack did, in that the developers over at Microsoft picked apart Slack, categorized what they liked and what they didn’t like in terms of features and functionality, and made their solutions with their version of improvements. Rather than come up with a catchy name, they stuck to the basics and called the program after the users it was designed to support: Teams. Built-in branding, right? The definition of a team is “a group of players forming one side in a competitive game or sport”. Taking this definition one step further, a team is a group of individuals that share a goal and works together toward this common goal (or goals). Each member of a team has individual strengths they contribute, together supporting the collective achievement of the goal.

• Microsoft Teams itself is a collaborative effort: users can submit feedback for features they would like to see added to improve the overall end-user experience. Microsoft has already included a few added features post-launch based on user-submitted requests.

This entire concept is the fundamental spirit of collaboration. What is most important in any collaborative effort is the community, communication, and information. This spirit is clear in Microsoft Teams, with the combination of workplace chat, meeting space, notes forums, and file sharing. The focus on user experience in the design of Microsoft teams is significant and obvious from the start. Users can see the variety of integrated apps in the tab gallery accessed in the user main navigation menu at the center of the top section of your screen, or in the Store experience found in the left navigation menu, at the bottom. Team admins are able to customize the user experience to cater to team requirements.

Microsoft Teams supports a host of third-party integrations, with Team admins having control of settings for what apps are available to their respective users. Do you need help with adjusting this feature? Here are the steps you’ll need to follow:

• A Team admin needs to login to the Office 365 Admin Center (or “dashboard”): https://portal.office.com
• In the left navigation menu, expand Settings and select “Service & Add-ins.”
• Scroll and select Microsoft Teams.
• In the pop-up menu that opens, you’ll see several Settings options. Choose “Apps”. These settings are divided into two groups:
  • The first group, “Default Apps”, are premier apps that are part of Office 365, like Flow or OneNote. These are toggled on and enabled.
  • “External Apps” are applications created by partner developers and are not necessarily associated with Microsoft other than these developers publish apps to the Microsoft environment. Adobe Creative Cloud is an example of an application in this group.
  • Click “Save” and changes are deployed immediately.

Team admins have control over what apps are available to – and seen by – your users, to maximize productivity through user experience. Microsoft Teams suggests turning off apps for which you don’t use or plan to grant user access.

Other settings Team admins can adjust for users in the Settings menu include allowing of sideloading external apps; apps you might develop yourself fall into this category. There is also an option to allow Microsoft to automatically update with apps they add and integrate. Apps are often added, and enabling automatic inclusion is one less “update” a Team admin needs to consider.

• “Apps” is one of the big buzzwords of the year. Apps are software applications designed to simplify a process. Of the thousands of apps available, only a select few are chosen by an organization for regular use, with the intention of improving productivity, thereby increasing revenue.

Partner apps add significant value to the Microsoft Teams environment, contributing to the collaborative environment. Recent partner apps added to Microsoft Teams include News, Weather, and Wikipedia Search. An example here is the recent announcement of expanded Education partner apps to be included in Microsoft Teams, helping educators and students with a tailored experience for learning environments.

On that note, Microsoft has heard user requests to be able to manage apps by security group, and this is a feature Microsoft plans to launch in the coming months. In the meantime, make the most of Microsoft Teams by studying all apps that can be integrated at the user level, reviewing your settings for managing apps for your users, and customize your Team’s user experience. Remove apps that are unnecessary.

The ultimate goal of Microsoft Teams is to provide a completely customizable experience that can be managed by an admin and drilled down to users based on the needs of the organization – and its users – providing a priceless and indispensable tool for teams and organizations.

How can Microsoft Teams help you make 2018 your best year yet? Find out which new and exciting apps are waiting for you – and your team – today!